Our Methodology
How ServicePal evaluates local service providers.
Our Goal
Our mission is to help consumers make more confident decisions when hiring local service professionals. We aim to provide transparent, data-driven insights — not advertisements or sponsored rankings.
Data Sources
ServicePal uses publicly available data from business profiles, including:
- Customer ratings and review counts
- Review activity and recency
- Business profile details and completeness
- Responsiveness to customer reviews
- Operating hours and availability information
- General business visibility signals
We do not receive private data from businesses.
Scoring Model
Each business receives a ServicePal Score between 0 and 100. Scores are calculated using a weighted model that considers multiple reliability indicators, including:
- Customer satisfaction signals (ratings and reviews)
- Consistency and recency of feedback
- Business engagement with customers
- Transparency of profile information
- Availability and accessibility
Scores are relative to other businesses in the same market.
Confidence Levels
Every score includes a confidence label:
Confidence helps users understand how much information supports a ranking.
Independence
Businesses cannot pay to influence rankings. ServicePal does not sell placement positions or accept compensation in exchange for rankings.
Updates
Rankings are updated periodically as new information becomes available.
Important Disclaimer
ServicePal provides informational insights only. We do not guarantee the quality, pricing, or performance of any service provider. Consumers should independently verify credentials and suitability before hiring.
Contact
Questions about our methodology? hello@servicepal.io